Privacy Policy

Welcome to Wazobet. This Privacy Policy explains how we handle your personal information when you use our website, mobile applications, and related services. By registering an account, you agree to the practices described here.

This policy applies exclusively to the services provided by Wazobet. It does not apply to third-party websites, payment gateways, or external links that you may visit after leaving our platform. We encourage you to read the privacy policies of any third-party services you interact with.

Account and Identity Data

We collect information necessary to create and maintain your account, such as your name, date of birth, and contact details. This is used to ensure you meet our age requirements and to communicate important account updates.

Verification Documents

To comply with "Know Your Customer" (KYC) standards, we may request copies of government-issued identification. These are used strictly to verify your identity and prevent fraud.

Payment Data

We collect details required to process your deposits and withdrawals. This information is handled securely and processed through our partner payment providers.

Gaming and Transaction Activity

We record your betting history, transaction logs, and gaming patterns. This helps us detect irregular activity and offer a more personalized experience.

Technical and Device Data

We automatically collect your IP address, browser type, device identifiers, and operating system to optimize performance and maintain security.

Support Communications

Records of your interactions with our customer support team are stored to resolve disputes and improve our service quality.

• Directly from You: Information you provide during registration, KYC verification, or when contacting support.
• Automatically: Data captured through cookies and system logs while you navigate our site.
• Partner Providers: Information received from our partner payment processors and identity verification services to validate your account.

We use your information for the following core purposes:

• Account Management: To establish, maintain, and secure your user profile.
• Financial Transactions: To process deposits and withdrawals efficiently.
• Compliance: To verify your age and identity in accordance with gambling regulations.
• Security: To prevent fraud, multi-accounting, and money laundering.
• Personalization: To tailor the content and games displayed to your preferences.
• Legal Obligations: To fulfill requests from regulatory bodies as required by law in the Philippines.
• Marketing: To send promotional offers, but only if you have provided explicit consent.

We do not sell your personal data to third parties. We only share information in the following circumstances:

• Service Providers: With partners who provide payment processing, identity verification, and technical hosting.
• Legal Requirements: When required by law or in response to a valid request from government authorities.
• Security: To protect our platform and users from fraudulent or illegal activities.

We implement robust security measures to safeguard your information:

• Encryption: Using industry-standard encryption for data in transit.
• Access Control: Restricting internal access to personal data to only those employees who require it for their role.
• Isolation: Payment data is isolated and handled by specialized providers to minimize risk.
• Monitoring: Continuous monitoring of our systems to detect and respond to security threats.

We use cookies and similar tracking technologies to enhance your experience and secure your session. For a detailed explanation of how we use these tools and how you can manage them, please visit our Cookie Policy.

Depending on your residency and the nature of the data, you have the following rights:

• Access & Correction: Request a copy of your data or correct inaccuracies.
• Deletion & Portability: Request the deletion of your account or the transfer of your data.
• Objection & Withdrawal: Object to certain processing activities or withdraw your consent for marketing.

To exercise any of these rights, please contact our support team via the channels available on this site. Note that even after account closure, we must retain certain data to comply with gambling and anti-money laundering rules in the Philippines.

We retain your personal data for as long as your account is active. Once an account is closed, we will keep your information only for the duration required by applicable law in the Philippines to meet legal, auditing, and regulatory obligations.

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will immediately suspend and close that account and remove the associated personal data.

Parents or guardians who believe a minor has created an account may report this to our support team for immediate action.

To provide our services, some of our technical and payment providers may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are applied to protect your data and maintain a level of protection consistent with our policy.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page. We encourage you to check the "Last Updated" date at the top of this page to ensure you are aware of the current terms.

If you have any questions, concerns, or requests regarding your privacy and personal data, please reach out to us through the official channels provided on our Support Page.